The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review (The Journal of Strategic Information Systems, Coombs, Hislop, Taneva and Barnard) (2020)
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Introduction
A peer-reviewed scoping paper looking at AI as part of Intelligent Automation Systems in knowledge and service work. The paper defines Intelligent Automation and related technologies (AI, RPA and others), and synthesises Intelligent Automation knowledge across multiple disciplines.
This journal article also provides a business value-based model of Intelligent Automation for knowledge and service work, suggesting how the technologies should be approached.
Published by Crispin Coombs, Donald Hislop, Stanimira K.Taneva, and Sarah Barnard in The Journal of Strategic Information Systems [accessible via institutional login].